Refund Policy

1. Policy Scope

This Refund Policy is applicable to all purchase orders generated on refybeautyhub.it.com, standardizing the whole process of return application, qualification verification, refund review and fund arrival. Combined with our 60-day free return service, this policy guarantees the legitimate shopping rights and interests of all customers who purchase vegan and cruelty-free beauty products on our platform.

2. Return & Refund Eligibility Period

refybeautyhub.it.com provides a 60-day free return and refund cycle for all customers. Customers can initiate a return and refund application within 60 days from the date of successful order delivery. All applications submitted within the valid period will be accepted and reviewed by our professional after-sales team. Applications exceeding the 60-day valid period will not be accepted due to the expiration of the service cycle.

3. Free Return Service Rules

All eligible return applications on refybeautyhub.it.com enjoy free return services, and customers do not need to bear any return logistics fees. To ensure the smooth progress of return and refund, the returned products must be kept in original condition, with complete original packaging, labels and accessories, and no artificial damage, pollution, use and secondary sales impact. For products with quality problems or shipping damage, we will prioritize the verification and processing of return applications.

4. Refund Processing Cycle

After we receive and verify the returned products to be in line with the return standards, our team will complete the refund review within 1-2 business days. The official refund will be issued within 5 to 10 business days after the completion of review. All refund funds will be returned through the original payment channel used by the customer. The specific arrival time of the fund may be slightly affected by the processing cycle of the payment institution, and the platform will track the refund progress throughout the whole process.

5. Ineligible Refund Situations

The following situations do not support return and refund services: products damaged due to personal use, improper storage and artificial damage; returned products with incomplete packaging, missing accessories and obvious use traces; applications beyond the 60-day valid return period; customized beauty products and special clearance products marked with non-return labels on the page. Our platform will issue a clear rejection explanation for all ineligible refund applications.

6. Partial Refund Rules

For orders containing multiple products, customers can apply for partial return and refund of individual eligible products. The platform will calculate the refund amount according to the unit price of the returned products, and deduct no additional service fees. After the partial refund is completed, the remaining products of the order will still retain the normal after-sales service guarantee.

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