Terms of Service

1. Service Overview

refybeautyhub.it.com provides global users with one-stop e-commerce services focusing on vegan and cruelty-free beauty product sales, including product display, online ordering, global logistics distribution, after-sales return and refund, customer consultation and other full-link services. These Terms of Service standardize the service rights, obligations and responsibility boundaries between the platform and users, covering all service links of the platform.

2. Platform Service Rights & Obligations

Our platform is obliged to provide users with true, effective and detailed product information, standard and compliant beauty products, stable website operation services and transparent transaction service rules. We shall strictly perform the service commitments of 1-3 business days shipment, 6-12 business days global delivery, full-site free shipping, 60-day free return and 5-10 business days refund, and provide professional customer support services through official dedicated emails.
The platform has the right to optimize product selection, adjust preferential activity rules, carry out website maintenance and service upgrade, and standardize user service behaviors. We have the right to reject illegal, irregular and unreasonable user applications that violate platform rules and relevant regulations.

3. User Service Rights & Obligations

Users have the right to enjoy all standardized services provided by refybeautyhub.it.com, including free shipping service, discount purchase rights, free return and refund after-sales protection, and professional customer consultation service. Users have the right to query order status, logistics progress and after-sales processing results in real time, and put forward legitimate service suggestions and complaints.
Users are obliged to abide by all platform service rules and transaction specifications, truthfully fill in personal and delivery information, complete order transactions in good faith, properly use platform services, and shall not use platform service loopholes to carry out malicious rights protection, fraudulent transactions and other irregular behaviors.

4. Service Standard Specification

All services provided by refybeautyhub.it.com are implemented in accordance with unified standardized standards: all products are vegan and cruelty-free clean beauty products with reliable quality; all orders support free global shipping with no hidden fees; all after-sales services are implemented in accordance with 60-day free return and 5-10 business days refund rules; all customer consultation and feedback will be responded and processed in a professional and efficient manner.

5. Service Exception Handling

In case of service abnormalities caused by force majeure factors such as natural disasters, extreme weather, regional policy adjustment and international logistics control, the platform will actively adjust the service plan, timely notify users of service changes, and try our best to reduce the impact on user rights and interests. For service exceptions caused by platform system failures, we will take the initiative to repair and give reasonable solutions in accordance with the actual situation.

6. Service Term & Renewal

The service authorization of refybeautyhub.it.com to users is long-term effective. Users can enjoy platform services for a long time as long as they abide by platform rules. The platform will continuously optimize service quality, enrich product categories and improve service system according to user needs and industry development, to provide users with better beauty e-commerce service experience.

7. Dispute Settlement

In case of service disputes between users and the platform, both parties shall first resolve them through friendly consultation via official customer service emails. If the consultation fails, both parties shall solve the disputes in accordance with the relevant platform terms and industry normative rules, to ensure the fair and reasonable settlement of disputes.

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